Practice Management

Mrs Louise Matthews (f)

Practice Manager                                                                      

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care. She is responsible for the day to day operation of the Practice including the management of receptionists, administrators, nurses and other community staff.

lou

Administration

                                                                          

Mrs Sandra Thomas (f)

Team Leader / Administrator

The Team Leader over sees the reception team. They assist the practice manager with the day to day running of the building. They are also are responsible for managing the non NHS paper work for the clinicians. The administrator also reviews all the hospital letters and deal with all aspects of administration in the practice.

ST

Mrs Lesley Watson (f)

Clinical Coder / Administrator

The clinical coder codes all the relevant clinical codes into the patients notes. They also add all the new patient summaries to the clinical systems when a patients registers at the practice. They over see all aspects of the registrations process. The administrator deals with all of the patients hospital letters and all aspects of administration in the practice.

LW

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Mrs Jane Maben

JM

Mrs Laura Bain (f)
Mrs Ali Barrett (f)
Miss Jessica Porter (f)
NHS ScotlandThis site is brought to you by My Surgery Website