Before you call us, please check if your appointment is really necessary or if you can treat yourself at home. 

If you can, try the self-help guides at NHS Inform to see if you can treat yourself before you call us.

The guides are free and have clinical advice on conditions from Allergies to Warts, including coronavirus. They are written and approved by the clinical team at NHS24 – the same team that support you out of hours.

NHS inform flyer

We are a group practice and you may see any of the doctors. You can ask to see a particular doctor but may have to wait longer. 

If you wish to see a member of staff you must make an appointment by calling 01875 320 302. The reception staff will ask you the reason for your appointment so that they can direct you to the most appropriate professional or service for your needs - but if you have an urgent medical problem we will try and assess you the same day. 

Due to COVID-19, all appointments will be telephone or video consultations whenever possible. PLEASE DO NOT ATTEND THE SURGERY UNLESS YOU HAVE BEEN TOLD TO DO SO. 

Appointments with doctors are normally ten minutes although some may be longer, depending on the clinical issue. 

If more than one member of your family needs to be seen please make a separate appointment for each individual.

Please let us know if you need to cancel as we can give the slot to someone else. 

Telephone Consultations (for routine appointments & urgent medical advice) or Video Consultations (Appointment Only)

As we are trying to reduce the number of people who attend the surgery to stop the spread of Coronavirus appointments will now take place by telephone or video.

Phone - We will phone you at your appointment time, so please make sure that we have your up-to-date number.

Video - If we have organised a video consultation go to at your appointment time and you will be directed to our virtual waiting room; the clinician will connect with you from there. Your call will only be connected if you have an arranged appointment - we are unable to answer urgent or unscheduled calls in this way so please phone the surgery in the usual way. More information about the video consultation application that we use is available here

If you need to come to the surgery for a face-to-face examination, blood test or treatment, we will offer you an appointment - please do not come to the surgery unless told to do so. 

Home visits

If you are housebound, too ill to visit the practice, or a shielding patient you can ask for a home visit by calling reception between 08:30 - 10:00. Requests made later in the day for a visit will be referred to the duty doctor and a visit arranged if the problem is urgent.  Any non-urgent visit will be made the following working day. 

You will not usually get a choice of doctor for visits requested on the same day and it is normally the duty doctor who will attend.  The doctor will normally phone before attending to triage your problem and decide whether a visit is necessary.

You may also be visited at home by a community nurse if you are referred by your GP.

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