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What is GDPR?

GDPR is a new law that determines how your personal data is processed, kept safe and the legal rights that you have in relation to your own data. The regulation applies from 25 May 2018. GDPR will supersede the Data Protection Act 1998 which the practice already complies with but strengthens many of it’s principle.

You can find more information on the further information tab under the heading 'GDPR'. We have all of this information displayed in the patient notice board in the practice. If you have any questions then please speak to the Practice Manager.

Ordering your prescription

Below are the options to order your prescription.

  • Order in the surgery – the receptionist can print you a re-order form or you can complete a special request form if the item is not on your repeat list.
  • Post your request to the surgery – please supply stamps if you wish for the prescription to be posted back to you.
  • Order your prescription via the website.
  • Select prescriptions on the top tool bar  

             -Select order your prescription online

             -Select to register

-Enter your details and follow the instructions

-Remember to check your junk e-mail if you do not receive your registration e-mail.

Repeat Prescriptions

A repeat prescription is an item that you get regularly. If you wish to order a repeat prescription then ask the receptionist to print you out a re-order form. This form will show you exactly what medication is on your file as a repeat item. If the item is not showing on your repeat list then this item will then be a ‘Special Request’ which will require the GP to look into your notes and review this medication before prescribing.

Special Request Prescriptions

A special request item is something that is not currently showing on your repeat list. This is maybe a medication you had some time ago. Or even a medication that you get regularly that has not been added to your repeat list. Please complete a ‘Special Request’ form for any of these types of medications that your require. This item can be requested on the online system if you manually type the medication.

Collecting your prescription

You must allow 4 working days. If you require medication please ensure to request it using the above options in plenty of time before your medication runs out. It is the patient’s responsibility to ensure they have enough medication and place an order in plenty of time. If you need something urgently and you cannot wait the reception team will contact the GP.

Please Note: If you have requested items that are on your normal repeats plus an item that is a special request these may not come together. You will need to ensure you check your bag at the pharmacy. Some of the items may take longer to process.

Where to collect your prescription

Patients must advise the reception team if they would like their prescriptions sent straight to one of the local pharmacies or collect their prescription directly from the practice. When you advise the receptionist they will update your clinical notes with your chosen preference and this will show on your printed prescriptions every time a prescription is issued from this practice.

Collecting your prescription from the pharmacy

When the GP has signed your prescription your chosen pharmacy will come to the practice to collect this. (If this is an option you have signed up for.) It is then your responsibility when collecting your medication to ensure you have collected all of the items that you require. The items will not always be in the same bag so please remember to check with the pharmacist. If you have any items missing then you must call the pharmacy directly.

Please Note Pathhead Pharmacy opening times are 9am-1pm & 2pm-6pm Mon to Fri  & 9am-1pm Saturdays.  Other Pharmacies opening times may differ

Medication Reviews

Patients on repeat medication will be asked to see a doctor or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.





Please allow four full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.

Always check your medication bag before leaving the pharmacy.



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