Can you treat yourself?

Before you call us, please check the self-help guides at NHS Inform. They have clinical advice written and approved by the clinical team at NHS24. 


Booking an appointment

We are a group practice and you may see any of the doctors. You can ask to see a particular doctor but may have to wait longer. 

If you wish to see a member of staff you must make an appointment by calling 01875 320 302. The reception staff will ask you the reason for your appointment so that they can direct you to the most appropriate professional or service for your needs - but if you have an urgent medical problem we will try and assess you the same day. 

The practice does a mix of face to face and telephone appointments.  If you have any covid symptoms please do not attend the practice. Please contact the reception team and they will ask the clinician to call you. 

Appointments with doctors are normally ten minutes although some may be longer, depending on the clinical issue. 

If more than one member of your family needs to be seen please make a separate appointment for each individual.

During coronavirus we introduced video calling and more telephone appointments. If you would prefer a video call please follow the guidance below. 

Phone - We will phone you at your appointment time, so please make sure that we have your up-to-date number.

Video - If we have organised a video consultation go to at your appointment time and you will be directed to our virtual waiting room; the clinician will connect with you from there. Your call will only be connected if you have an arranged appointment - we are unable to answer urgent or unscheduled calls in this way so please phone the surgery in the usual way. More information about the video consultation application that we use is available here

If you need to come to the surgery for a face-to-face examination, blood test or treatment, we will offer you an appointment - please do not come to the surgery unless told to do so. 


Running late or need to cancel?

Please let us know as soon as possible so we can give your appointment to someone else. 


Essential Home Visits

If you are housebound, too ill to visit the practice or shielding you can ask for a home visit from the duty doctor. Please try to call between 08:30 - 10:00.

You will not usually get a choice of doctor for visits requested on the same day and it is normally the duty doctor who will attend.  The doctor will normally phone before attending to triage your problem and decide whether a visit is necessary.

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